KB-14: Customer Lifecycle & Re-Order Engine
Dynamic 100-point account prioritization, quarterly refill cycle tracking, and churn prevention triggers for long-term distributor partnerships.
Module KB-14 structures KSM's customer asset intelligence and account lifecycle engine. By modeling interactions across eight core entity relationships—Account, Contact, Opportunity, Interaction, Order, ProductInterest, Task, and RiskConsent—KSM executes an explainable 100-point account scoring rubric categorizing buyers into S, A, B, C, and D tiers. For accounts sourcing our Vitamin C filtered shower line, our ERP system triggers automated replenishment alerts at day 60 and day 75 post-shipment, anticipating distributor inventory depletion of replacement filter cartridges (HS 3924.90). This ensures seamless ocean container re-ordering without retail stockouts. High-priority Tier S accounts receive dedicated sales engineering response within 2 hours, custom laser tooling prioritization, and guaranteed production line allocation during peak manufacturing seasons.
| Customer Tier | Annual Order Scale | SLA Response Time | Special Commercial Privileges |
|---|---|---|---|
| Tier S (Strategic) | ≥ 5 x 40HQ / Year | ≤ 2 Hours | Dedicated production queue • Free custom laser molds • OA 30 days |
| Tier A (Key Account) | 2–4 x 40HQ / Year | ≤ 4 Hours | Priority sample dispatch • Free retail carton design • TT 30/70 |
| Tier B (Standard) | 1 x 20GP or 40HQ | ≤ 12 Hours | Standard catalog pricing • 100% sample credit on container |
| Tier C/D (Transactional) | LCL or Trial Order | ≤ 24 Hours | Neutral packaging • Ex-works / FOB Ningbo or Xiamen |